Nova4K Privacy Policy — How We Handle Your Data (Canada)

Last updated: January 1, 2026

Nova4K ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it and what rights you have when you use the Service at nova4k.ca.

1. Information We Collect

1.1 Information you provide directly

Account information: name, email address, phone number.
Payment information: billing details processed by our secure payment provider. We do not store full card numbers.
Support communications: messages you send to [email protected] or through our contact form.

1.2 Information collected automatically

Usage data: pages visited, features used, session duration, subscription status.
Device information: device type, operating system, IBO Player app version.
IP address: used for region detection, fraud prevention and service delivery.
Cookies: session cookies for authentication and analytics cookies for service improvement (see section 6).

1.3 Information we do not collect

We do not collect sensitive personal data such as government identification numbers, biometric data, or financial account details beyond what payment processing requires.

2. How We Use Your Information

Deliver the Service: activate and manage your subscription, authenticate your device and stream content.
Process payments: complete transactions and issue receipts.
Provide support: answer enquiries, troubleshoot and resolve disputes.
Improve the Service: analyse usage patterns to enhance performance and content.
Send service communications: order confirmations, expiry reminders and important notices. We do not send unsolicited marketing email.
Prevent fraud and abuse: detect unauthorised account sharing and misuse.
Meet legal obligations: respond to lawful requests from authorities in Canada.

We do not sell, rent or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

Where required by law (for example under PIPEDA in Canada or GDPR-equivalent frameworks), our legal bases are:

Contract performance: processing necessary to deliver your subscription.
Legitimate interests: fraud prevention, service security and analytics.
Legal obligation: compliance with applicable laws in Canada.
Consent: where we explicitly ask for it, such as optional communications.

4. Data Sharing

We share data only with:

Payment processors: to complete transactions securely under their own privacy policies.
Infrastructure providers: hosting and CDN partners acting on our behalf under data processing agreements.
Legal authorities: where required by law or court order, or to protect the rights and safety of Nova4K and its users.

All third-party processors must maintain appropriate security measures and are prohibited from using your data for their own marketing.

5. Data Retention

Data type	Retention period
Account data	Duration of subscription plus 90 days after cancellation
Payment records	7 years (legal and tax compliance)
Support tickets	2 years from resolution
Usage and log data	90 days rolling

After the retention period, data is permanently deleted or irreversibly anonymised.

6. Cookies

Essential cookies: required for sessions and core functionality. These cannot be disabled.
Analytics cookies: help us understand how visitors move through nova4k.ca. You may opt out in your browser settings.

We do not use advertising cookies or third-party behavioural tracking.

7. Your Rights

Depending on your province and applicable law in Canada, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data, subject to legal retention requirements
Restrict or object to certain processing
Port your data in a structured, machine-readable format
Withdraw consent at any time where processing relies on it

To exercise any right, email [email protected]. We respond within 30 days.

8. Data Security

TLS/SSL encryption for all data in transit
Encrypted storage for sensitive account information
Access controls limiting who can view personal data
Regular security reviews

No system is completely secure. In the event of a breach affecting your rights, we will notify you and the relevant authorities as required by law in Canada.

9. Children's Privacy

The Service is not directed at children under 13, or the applicable age of digital consent in Canada. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact [email protected] and we will delete it promptly.

10. International Transfers

Your data is processed and stored in secure data centres. Where data is transferred outside Canada, we ensure appropriate safeguards such as standard contractual clauses or equivalent protections are in place.

11. Changes to This Policy

We may update this policy from time to time. The revised version is published at nova4k.ca/privacy.html with a new "last updated" date. For material changes we will notify you on WhatsApp or a prominent site notice.

12. Contact

Email: [email protected]
Website: nova4k.ca