Contact Nova4K
Questions before you order, help with an installation, or a problem with a live line — our team is reachable around the clock, in English and French. Most messages get a reply in under ten minutes.
Talk To Us
+1 514 447 7860
WhatsApp, 24 hours a day
Email Support
[email protected]
Replies within a few hours
Head Office
1 Yonge Street, Suite 1801
Toronto, ON M5E 1W7
Canada
Before You Write
A few things that save everyone time
If you are having a technical problem, tell us the device you are using, whether you are on Wi-Fi or Ethernet, and whether the issue affects one channel or all of them. That single sentence usually lets us diagnose without a back-and-forth.
Many questions already have an answer: installation is covered step by step in the installation guide, the twelve most common queries are in the FAQ, and every price is published on the pricing page.
Response times
- WhatsApp: typically under 10 minutes, any hour
- This form: same day, usually within a few hours
- Email: within 24 hours at the outside
- Reseller enquiries: same working day — see the reseller page
Already a subscriber? Include the email address on your account so we can find your line immediately.
Prefer to just get started?
The CA$10.99 introductory month is the fastest way to see whether Nova4K suits your household.